Write an IMPRESSING write up on the Sydney Case Project description This assignment is an extra credit which is critical to my grade for this summer. My professor said Write a 2 page write up on Sydney Case. You have to really impress me to raise your grade. So please help me out!Requirements: 1. It?s a two page write up on the case (PDF) which I will send you later. 2. Focus on topics in Information Systems, since this assignment is for an Information System class. 3. Analyze both the benefits and drawbacks of Sydney Waters Customer Information and Billing System (CIBS). 4. Give three considerate suggestions to the Sydney Waters Customer Information and Billing System (CIBS). 5. Refer to some other systems if you know. Requirement 3&4 can be related to other systems. SYDNEY WATER CUSTOMER INFORMATION AND BILLING SYSTEM(A)Professor Michael Parent wrote this case solely to provide material for class discussion. The author does not intend to illustrate either effective orineffective handling of a managerial situation. The author may have disguised certain names and otheridentifying information to protect confidentiality.lvey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact lvey Publishing, lvey Management Services, c/o Richard lvey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208,? fax (519) 661-3882; e-mail [email protected] Copyright ? 2008, lvey Management Services Version: (A) 2008-11-26 In July 2002, Australia was experiencing its second-longest dry spell ever and its driest winter since 1978. Sydney Water, the country?s largest water services provider, was busy dealing with the effects of this drought.However, the utility?s directors had a more pressing concern. The new customer information and billing system (CIBS), Sydney Water?s largest information technology project, was over-time, over-budget and not performing to expectations.The board of directors had asked Alex Walker, Sydney Water?s managing director (MD or chief executive officer (CEO)), to present a progress report. The project had been budgeted at $38.22 million in 2000 and was scheduled to end in February 2002. To date, more than $60 million had been spent and project completion had been delayed to at least the last quarter of 2003.The board was meeting on July 17 and had to decide what action to take.BACKGROUNDSydney WaterSydney Water was a corporation owned by the government of New South Wales (N SW), Australia?s most populous state. The corporation was a monopoly charged with providing drinking water to, and managing wastewater and storm water for, the residents of Sydney, lllawara and the Blue Mountains (more than four million people). It had annual revenues of $1.4 billion and assets in excess of $13 billion. It employed more than 3,000 people and had capital expenditures of about $500 million per year.7 This case has been written on the basis of published sources only. Consequently, the interpretation and perspectives presented in this case are not necessarily those of Sydney Water or any of its employees.2 All amounts are in Australian dollars. At the time of the case, AUS$1=US$0.95=C$0.95. :
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